Shipping Info
**Please know that there may be delays in shipping and delivery that are completely out of my control. Also, please be patient with me and your fellow post office workers. Thank you!**
How long does it take to ship?
It takes about 5 business days to ship. I am a one man show, so please be patient. I generally ship out orders in bulk on Mondays, Wednesdays, or Fridays.
How long will it take for my order to be delivered?
All orders are shipped out of Austin, Texas. It should take about 5-7 days for your order to be delivered for domestic orders. However, I find that most packages tend to be delivered sooner than that!
International packages can take anywhere between two weeks and 1.5 months.
How are orders packaged?
Prints will be shipped in stiff flat mailers to prevent bending. I'll make sure to leave a note saying "do not bend" on all packages as a precaution.
Smaller individual items such as charms, notepads, and stickers will be packed in padded bubble mailers.
Larger items such as tote bags will be shipped in poly mailers.
I am currently working through my current stock of plastic cello bags for prints. Once those are used up, I will be looking into switching to a more sustainable and eco-friendly option (most likely curbside recyclable glassine bags).
Is tracking included?
Yes! Orders automatically include tracking unless you select First Class Mail at checkout. First Class Package comes with tracking while First Class Mail does not. However, it is a great option if you want to spend less on shipping!
Do you ship internationally?
Yes, I ship internationally now! International orders will be sent via USPS First Class or Priority mail. This was the cheapest option I could find.
There was a problem with my order! What now?
Please contact me at kathyvongart@gmail.com with a photo of your damaged or incorrect order, and I can either replace it for free or you can request a refund. I'm happy to work with you to find a solution!
If you have a question that's not included in this FAQ, please feel free to reach out with any questions or concerns at kathyvongart@gmail.com or send a message through the contact form. Love y'all!